Frequently Asked Questions

Meethealer is healthcare online meeting platform. You can search healthcare professionals and meet with them

Your conversations are carried out with an in-house platform with end-to-end encryption. No third party environment is used.

Yes, you cannot request an appointment without becoming a member, as it is confirmed that the meetings are made with real people.

No, during your appointment you will be notified of your time and the time of the person you will be meeting with, even if they are in a different country. This way, you can choose a more convenient time for your appointment.

You can cancel your online meeting up to 48 hours in advance or request a different time. However, the time you request must also suit the expert.

No, your appointment request appears on the screen of the specialist you requested, and he or she can reject or accept it. Once the specialist accepts it, your appointment will be finalized.

Before your appointment time arrives, you can participate via the online meeting link sent to you by e-mail or via your panel by logging into your account on Meethealer.

You have the right to cancel up to 48 hours before your appointment. In addition, when the healthcare professional cancels his appointment, the fee you paid will be transferred to your account as a credit or refunded to your card. The refund process may take up to 20 days depending on your bank's operating conditions

Due to security conditions, your conversations are recorded for 30 days. If you wish, you can also access this record through your account. Records exceeding 30 days will be deleted in accordance with patient rights.