Privacy Policy

Personal Data Privacy Policy and Information Text

This privacy policy, MEETHEALER with OPSIS YAZILIM Elect. Communication Systems Tic. Ltd. Ltd. It explains how your personal data is collected, processed, stored and disclosed by (We) (www.meethealer.com). Personal data is a necessity for the services we provide to you on our website and platform.

We recommend that you read this privacy policy carefully before using any of our services.

We may change the privacy policy and the Information text due to possible changes in applicable laws and regulations. If your rights will be affected accordingly, we will contact you to obtain your consent.

We, OPSIS YAZILIM Elect. Communication Systems Tic. Ltd. as www.meethealer.com

(Our company address is stated below.) We operate the www.meethealer.com platform. In accordance with the Personal Data Protection Law No. 6698 and as the data controller, we are obliged to protect your personal data in accordance with the provisions of the Personal Data Protection Law. You can contact our Personal Data Protection Officer ('KVKG') by contacting info@meethealer.com or by asking your questions to our registered office address by mail or by any other method permitted in accordance with the applicable legislation.

PATIENT / PATIENT RESPONSIBLE:

If you use our site to get information about Health Institutions/Hospitals, clinics and doctors and to receive treatment by making online calls, the following information applies to you.

A. OBTAINING YOUR PERSONAL DATA AND LEGAL PERMISSIONS

We collect your personal data from you when you register on our site or use any of our services. When you sign up for our services, we ask you to provide basic personal data, including your email address. You can also provide additional information about yourself, such as your first name, last name, gender, phone number. The reason we store this information is so that you can use our services. Our services; meeting online with healthcare institutions/hospitals and physicians/experts; Sending messages to doctors/experts. You can manage your account and access your information easily through our platform.

When you register on our platform, you enter into a legal contract with us. This agreement is based on Article 5.2 of the Personal Data Processing Law. It constitutes a legal basis for the processing of your personal data in accordance with the article. 5.2 of the Personal Data Protection Law. It can also be processed in accordance with other legal conditions specified in Art. These conditions are the conditions in which data processing is mandatory in order to fulfill our legal obligations as the data controller and in accordance with our legitimate interests as the data controller. Regarding data processing activities that require consent, such data processing activities will only be carried out with your explicit consent and within the framework of Article 5.1 of the Personal Data Protection Law.

B. VIDEO CALLING OR MESSAGING WITH A DOCTOR OR SPECIALIST

If you purchase a Health package through our website so that you can receive treatment at a health institution and benefit from services such as hotels, flight tickets and transfers from the Tourism Agency, we obtain information from you electronically through our platform.

Name and surname(s),

Phone number,

E-mail address,

Online meeting date and time,

Identification number

Any additional information you share or upload during the appointment process

We will store this data on our platform only for the purposes of allowing you to view your information, manage your treatment and appointment, and transfer this data to healthcare institutions. Healthcare organizations and physicians then become data controllers. They process your personal data for their purposes. Such transactions will be subject to the healthcare institution's privacy policy and disclosure text. We will ask for your consent before sharing your data with the Healthcare provider. It is not possible for us to provide these services to you without your explicit consent. Processing of your health-related personal data on the basis of your consent is pursuant to Article 6.2 of the Personal Data Protection Law. It complies with the article.

While using our platform or mobile application, you can make video calls or send messages to doctors/specialists. Since your conversations or messaging are end-to-end encrypted, we cannot access the information you share with the doctor/specialist during the chat. Before the interview, we ask for your consent and your personal data is subject to Articles 5.1, 5.2 and 6.2 of the Personal Data Protection Law. It is processed in accordance with the articles.

D. MARKETING

When you consent to receive marketing and commercial messages, your e-mail address, telephone number, name and surname will be used for this purpose.

It can be processed by us. You can opt out of receiving these messages whenever you want. The legal basis for processing your personal data for this purpose is Article 5.1 of the Personal Data Protection Law. is the article.

E. OTHER PURPOSES

When you use our services, we may obtain information about your device, IP address, time zone and language, or the browser you use. We also obtain information about how long you have used our services and when you last used them.

The purpose of processing this data is;

To inform you about new features and functions of our services;

To evaluate your claims and complaints or to protect you against claims of any third party.

To manage and plan our activities to provide you with a better experience.

We process this information in accordance with Article 5.2 of the Personal Data Protection Law and in cases where processing is necessary for the establishment and performance of our contract with you, the establishment or exercise of a right, and the fulfillment of our legal rights and obligations and based on our legitimate interests.

We can obtain information about your health status if you make an appointment or purchase a treatment package from health institutions and tourism agencies, or if you start a conversation with a specialist. We may also act as a data processor on behalf of health institutions or experts who authorize us regarding your health-related personal data.

If you make an appointment on behalf of someone else (for example, if you make an appointment for a family member), we may obtain that person's personal data. We process this personal data for the same purposes as we process your personal data.

If you provide personal data on behalf of another person, it is your responsibility to inform that person and obtain their consent, if necessary.

We allow healthcare institutions to upload and store your personal data. It is used by healthcare organizations, clinics and doctors to manage work schedules.

For all these reasons, we act as a data processor and process the personal data of our patients in accordance with their instructions.

We process your personal data only in accordance with the instructions of health institutions, clinics and doctors, and we do not process the relevant personal data for our own purposes. This also applies to information about Healthcare Institutions, clinics and doctors sent to you via our platform, message, e-mail or similar means of communication or campaigns. They, not us, decide whether to send you messages, e-mails or similar campaigns. We do not accept any liability for such communications or for the processing of your personal data by physicians or clinics.

HEALTH INSTITUTIONS/HOSPITALS, CLINICS AND DOCTORS

A. OBTAINING YOUR PERSONAL DATA AND LEGAL PERMISSIONS

We obtain your personal data from you when you become a member or use our services. We ask you to provide data about your professional activities and other information that will help us inform our users about you and will be published in your profile on our platform.

We record your name and surname, business address, e-mail, field of expertise, registration number, photo, contract and all other information you provide us during the registration process.

When you subscribe to our services, you enter into a legally binding contract with us. Our obligation to fulfill and comply with our obligations under the contract in question is based on Article 5.2 of the Personal Data Processing Law. As stated in the article, it constitutes a valid legal basis for the processing of your personal data. In addition, as the data controller, we process your personal data in accordance with our legal obligations. For example, issuing invoices and keeping our financial records up to date. This situation applies to Article 5.2 of the Personal Data Processing Law. It constitutes a legal condition for the processing of your personal data in accordance with the article. We also collect your personal data from the clinics you work with or within, which have entered into a contract to receive services from us. These clinics may transfer your personal data to us in accordance with their own responsibilities, and we process your personal data for the performance of the contract we have concluded with the Health Institutions, clinics and doctors. Processing your personal data is very important to us, but you can always contact the Health Institutions and Tourism Agencies that transfer your personal data to us and object to data processing or withdraw your consent for the use of your personal information.

B. FOR MARKETING PURPOSES

When you choose to receive marketing and commercial communications, we may process your email, telephone number, first and last name for this purpose. You can always opt out of receiving these messages.

You can. The legal basis for processing your personal data for this purpose is in accordance with Article 5.1 of the Personal Data Protection Law.

C. OTHER PURPOSES

The purpose of processing this data is;

To inform you about new features and functions of our services;

To evaluate your claims and complaints or to protect you against claims of any third party.

To manage and plan our activities to provide you with a better experience.

ARE PERSONAL DATA SHARED WITH THIRD PARTIES?

For the sole purpose of providing you with better service, MEETHEALER. with OPSIS YAZILIM Elect. Communication Systems Tic. Ltd. We may disclose your personal data to other companies that are part of the company.

If you have allowed your personal data to be shared with Health Institutions, clinics and doctors based on explicit consent, we will share the data you choose to share with Health Institutions, clinics and doctors.

We may share your personal data with third party providers solely for the purpose of providing our Services to you. These third parties act as data processors and have concluded a data protection agreement with us.

For example, we may share your personal data with the following categories of data processors:

Cloud computing and server maintenance providers,

Communication tools,

Customer support tools,

External consultants and auditors,

Payment services providers, banks, credit reference and fraud prevention agencies and insurance companies,

We may disclose your personal data where required by applicable law to communicate with judicial or regulatory authorities and to protect our rights and property. We may also share your personal information with these business entities if we plan to merge with, invest in, or be acquired by a business, or if we enter into a corporate restructuring.

We will not transfer your personal information to another third party unless you give us your consent.

Some of our service providers (data processors) are located outside the European Economic Area, so we may transfer your personal data to third party countries. We always ensure that these transfers meet the requirements of applicable data protection law, including the GDPR and the Personal Data Protection Act.

OPSIS YAZILIM Ltd. Since our other group companies and some of our service providers (data processors) are outside Turkey, we need to transfer your personal data outside Turkey in order to provide services through www.meethealer.com. In accordance with the relevant provisions of the Personal Data Protection Law, we will obtain your consent before transferring your personal data. In accordance with the Personal Data Protection Law, we request your consent for such cross-border data transfer. If you do not give your consent, we will not be able to provide you with our Services. Transfer of your personal data in accordance with your consent is in accordance with Articles 5, 6 and 9 of the Personal Data Protection Law.

How long do we process your personal data?

We will retain personal data only for as long as it is necessary for the purposes set out above or for compliance with legal obligations to which we are subject. The length of time we keep information about you will vary depending on the type of information and the purposes for which we use it. Generally, we retain our records for up to 6 years after you terminate your relationship with us to comply with our legal obligations. Below you can find out in more detail for what purpose and for how long we store your data.

Aim:

1. Providing our services to you:

We will process it for as long as you have a user account or an active service contract. If you delete your user account or your service agreement is terminated, we will process your personal data for 6 years following such deletion or termination

2. Patient data:

We will process it for as long as you have a user account. If you delete your user account, we will process your personal data for 6 years following this deletion.

3. Technical and statistical information

We will process it for as long as you have a user account. Delete your user account